FAQ

UTS is originally a German organization, founded in the 90s with the aim of centralizing the purchase of international relocation services for all German ministries. UTS was founded as an association of German relocation partners. UTS stands for: Umzugs und Transport Services.

As part of the growing network, UTS Nederland (project relocations) and UTS International (international relocations) were founded in the Netherlands. UTS International is based in The Hague, from where all relocations are coordinated. The operational teams are based across the Netherlands in the 12 UTS offices.

UTS International has become a trusted relocation partner over the past 30 years. We have earned our reputation through our commitment in every move. We are known for our professionalism to the last detail. Our international network is a major asset to our success. The world moves with us!

UTS International is experienced in working with HR professionals and their employees. We understand the importance of a carefree relocation.

An overseas relocation consists of several components:

  • Packing days
  • Loading and transportation to port
  • In case of groupage, there is a period designated to grouping the shipment
  • Clearance and transportation to port
  • Loading of container ship and departure to country of destination
  • Sailing time
  • Customs clearance of the shipment
  • Unloading and placing at the unloading address
  • In some cases, handyman services, assembly and unpacking

There is a fixed number of days set for each part of the process. With the UTS International team you can thoroughly discuss the planning of your relocation and your personal needs.

UTS International offers an all-risk insurance policy. We always recommend insuring your belongings.

UTS International does everything in its power to prevent damage. In the rare event of damage to your belongings, contact your UTS coordinator immediately. Take photos of the damaged items and send them as soon as possible for UTS International to assess your case.

Many clients leave towards the country of destination without a confirmed new residential address. Soon after arrival, they undergo orientation tours for housing purposes. Once you have found your new home, please inform us. As soon as customs clearance is finalized, your household goods will be delivered to you at your new address.

Yes, in most cases it is possible to bring your car with you. Different importing rules apply in each country. Discuss this with your UTS consultant during the appointment.

In most cases, you can take your pet with you on the airplane or in a separate flight. It is advisable to collect information and arrange this in advance. This can be done, for example, with Skyfast.

UTS International offers a variety of service packages. You can choose the option that best suits your situation:

  • Full service including packing, unpacking, dismantling and assembly
  • Handyman services
  • Do-it-yourself removal: self packing and unpacking, dismantling and assembly

There is also an option where you partially pack your belongings, from personal items (some boxes) to all boxes. Discuss your preferences with our UTS consultant. We are happy to assist you.

Different regulations apply in each country. Our UTS team of consultants and coordinators are always updated with the latest requirements. Our UTS coordinator will walk you through all the necessary documents. Together with our relocation partner in the country of destination, UTS International will manage the customs formalities for you.

Yes, of course. You can contact us by email or phone +31 (0)88 002 3043. We will schedule an appointment with our relocation partner in the country in which you are currently located. You can discuss all your needs during this appointment. Based on the information gathered, UTS International will provide you with a quotation. Together with our relocation partner, we will provide you with a carefree relocation back to the Netherlands.

Do you have any other questions? Do not hesitate to contact us. We are happy to assist you!

UTS International. The world moves with us.

Frequently asked questions international moving relocation FAQ

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